YITH Live Chat
A recent research has proved that the 70% of the users uses the chat to ask information: they do it to be reassured, to receive that human feedback that only a clerk can offer physically. And the aim of YITH Live Chat is exactly this one, in an immediate and performing way.
That’s why we created YITH Live Chat and that’s why we are using it as weel in our website: in order to offer the best possible service to our customers!
Just Like in Person
Users are comforted by direct contact and, when this goes missing because of the screen, they need to be reassured in another way.
With YITH Live Chat, users can make their questions and solve their doubts immediately, erasing all those dead times of the search or the request for information and the real purchase of the product. It is just like being in a real store: with the chat, users will have a direct contact with the salesperson, establishing a trusting relation and persuading them to come back as there will always be someone for them, ready to listen and help.
This is why YITH Live Chat is the best way to nullify the indecisions of your users and convince them to buy straight away.
This plugin owes its effectiveness to the fact that it’s simple and easy to access: you will have the chance to decide where the chat is going to be displayed, assign specific roles to operators that will be able to talk to your customers thanks to a simple and clean instant messaging system which will help them keep a prompt communication with customers.
Customers are going to be displayed a simple form that will direct them to the live chat as soon as they entered their personal data such as their email address, starting the communication with the operator right away.
What if there’s no operator online? Customers will be able to use the form to send offline messages directly to your own email address, which will make them feel cared for and not abandoned to their own purchases.
Key Features of the YITH Live Chat
With the specific feature, you can save messages and details for each user that has started a conversation with your operators.
Users will be reassured by the freedom to ask and receive an answer even when there is no one available online.
In this way, everyone will be able to contact you, it doesn’t matter it operators are busy with other users.
Choose how many users can start a conversation and increase the number of satisfied customers!
You can let users ask for a copy of the held conversation and, at the same time, receive it yourself to judge operator’s work.
Once ended the conversation, users can express their appreciation.
Choosing colors, size and position.
A timer will start from the opening until the ending of the chat session.
Yith live chat has been specifically conceived to satisfy also whoever will access from a mobile device.
Associating a role of your store and letting them customize their profile
If no operator is available, users won’t be able to send messages.
Your users will be free to talk directly with the vendors in their related vendor page.
Thanks to macros in which you can pre-set operators’ answers to most common questions posed by your customers.
Outright or with a few seconds delay after uploading the page.